Riffs ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with our website, applications, APIs, and Services.
Information We Collect
A. Information You Provide
- Name, email address, company name, job title
- Account credentials
- Import data (including ACE records, entries, HS codes, product catalogs, invoices, packing lists, country-of-origin documents)
- Uploaded files, comments, and communications
B. Information Collected Automatically
- Device information
- Browser type and settings
- IP address and rough geolocation
- Usage logs, pages viewed, and interaction data
- Cookies and similar technologies
C. Third-Party Data Sources
With your authorization, we may collect data from:
- CBP ACE or other customs systems
- ERP systems
- Document storage platforms
- Supply-chain or trade-management tools
How We Use Your Information
We use your data to:
- Provide, maintain, and improve the Riffs platform
- Analyze imports, generate risk alerts, and perform automated classification/duty calculations
- Match documents to entries and provide recordkeeping
- Customize your dashboard
- Ensure security and prevent unauthorized access
- Communicate with you about support or updates
- Comply with legal obligations
We do not sell your data or use import data for advertising.
Data Security
We use industry-standard protections including encryption, access controls, monitoring, and regular testing. No system is fully secure, but we maintain strong safeguards to protect your information.
Your Choices
You may:
- Update your account information
- Request deletion of your account
- Disable cookies
- Request removal of data, subject to legal obligations
For requests, contact privacy@tryriffs.com.
Data Retention
We retain data as long as necessary to provide the Services, resolve disputes, meet legal obligations, or enforce agreements.
Children's Privacy
The Services are not intended for individuals under 18. We do not knowingly collect personal data from minors.
International Users
If you access the Services from outside the U.S., you consent to processing and storage in the U.S.
Changes to This Policy
We may update this Privacy Policy periodically. Updates will be posted on our website with a revised "Last Updated" date.
Contact
Questions about this Privacy Policy? Reach out and we'll respond.